Title : Customer Service Associate German / English
Reports to : Customer Service Lead
Direct reports : N/A
Date published : 01-06-2019
Transparent is a fast-growing international Accounts Payable Recoveries and Solutions expert, working with many of the largest multinationals in the world. We currently operate from 5 offices, across 3 continents and are the largest company in our field in Europe. With 20 years of expertise and our proprietary state-of-the-art software, we analyse vast quantities of spend and vendor master data to provide insights and recommendations for real and continuous improvement across the procure-to-pay process. We offer this service on a contingency fee basis.
Our international focus is represented in our workforce, with people from all corners of the world making up our driven, future-oriented, honest, creative and hardworking team.
For our office in Amstelveen, we are looking for an enthusiastic colleague who has work experience in an administrative (financial) position. You will be part of a team that is responsible for all communication with the suppliers of our customers. You will be contacting suppliers to request a statement of their account and/or to verify claims made by our Audit team. Our clients and their suppliers are in many different industries based all over the world. The communication will be done by phone and e-mail using our own (custom) software.
Are you result oriented, customer friendly and do you have good communication skills? Then we have a challenging position at Transparent Solutions!
Your responsibilities:
Receiving an amount of statements according to target by making qualitative calls to suppliers in a professional and user-friendly way within the appointed deadlines.
Processing received statements according to target as well as processing invoices and updating master data within the appointed deadlines in a secure manner and using the appropriate tools.
What we expect
In order to find a good connection within the organization now and in the future, we expect from you as a job applicant:
- Minimum Bachelor level of working and thinking.
- Fluent in German and English (written and oral). The Dutch language is a pre.
- Experience within a position as a call center associate.
- Experience with Microsoft Office packages.
- You are able to respond flexible to ad-hoc situations.
- Knowledge of financial services.
- Good learning ability regarding systems.
What is in it for you?
This is a fulltime position (32-40 hours a week). We offer you an attractive salary, good working conditions and a position in a professional and driven team. Our strong company culture is built on positive constructive engagement, integrity, openness and accountability, and doing the right thing.
A prescreening (VOG + BKR) and a reference check is part of the application procedure.
Apply for this position
Do you recognize yourself in this profile and do you see the responsibilities as a challenge? If so, we would like to invite you to send your resume and covering letter to hr@transparent.nl.