Customer Service Associate German English

Customer Service Associate German / English


Title                      : Customer Service Associate German / English

Reports to            : Customer Service Lead

Direct reports      : N/A

Date published    : 01-06-2019



Transparent is a fast-growing international Accounts Payable Recoveries and Solutions expert, working with many of the largest multinationals in the world. We currently operate from 5 offices, across 3 continents and are the largest company in our field in Europe. With 20 years of expertise and our proprietary state-of-the-art software, we analyse vast quantities of spend and vendor master data to provide insights and recommendations for real and continuous improvement across the procure-to-pay process. We offer this service on a contingency fee basis.


Our international focus is represented in our workforce, with people from all corners of the world making up our driven, future-oriented, honest, creative and hardworking team.


For our office in Amstelveen, we are looking for an enthusiastic colleague who has work experience in an administrative (financial) position. You will be part of a team that is responsible for all communication with the suppliers of our customers. You will be contacting suppliers to request a statement of their account and/or to verify claims made by our Audit team. Our clients and their suppliers are in many different industries based all over the world. The communication will be done by phone and e-mail using our own (custom) software.


Are you result oriented, customer friendly and do you have good communication skills? Then we have a challenging position at Transparent Solutions!


Your responsibilities:

  • Statements

Receiving an amount of statements according to target by making qualitative calls to suppliers in a professional and user-friendly way within the appointed deadlines.


  • Data and processing

Processing received statements according to target as well as processing invoices and updating master data within the appointed deadlines in a secure manner and using the appropriate tools.


What we expect

In order to find a good connection within the organization now and in the future, we expect from you as a job applicant:


  • Minimum Bachelor level of working and thinking.
  • Fluent in German and English (written and oral). The Dutch language is a pre.
  • Experience within a position as a call center associate.
  • Experience with Microsoft Office packages.
  • You are able to respond flexible to ad-hoc situations.
  • Knowledge of financial services.
  • Good learning ability regarding systems.


What is in it for you?
This is a fulltime position (32-40 hours a week). We offer you an attractive salary, good working conditions and a position in a professional and driven team. Our strong company culture is built on positive constructive engagement, integrity, openness and accountability, and doing the right thing.


A prescreening (VOG + BKR) and a reference check is part of the application procedure.


Apply for this position

Do you recognize yourself in this profile and do you see the responsibilities as a challenge? If so, we would like to invite you to send your resume and covering letter to


Transparent Solutions B.V.
Amsterdamseweg 206
1182 HL Amstelveen
The Netherlands
Transparent Recovery
Solutions (PTY) Ltd
005 H3, 10 Melrose Boulevard
Melrose Arch, Melrose North
Johannesburg, 2196
South Africa
Transparent Solutions LLC
2009 Summer Street
Suite 207
Stamford, CT 06905
T +1 (203) 348 9700
F: +1 (203) 353 4343
Transparent Solutions GmbH
Düsselstraße 4a
40699 Erkrath